Generative AI

Technical Debt
Generative AI, Product, Product Management, World-Class 
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Technical Debt and the Impact on SaaS Growth

A recent article in the Wall Street Journal warned of the impact of technical debt in deployed software’s impact on the US economy.  The article posits that technical debt, accumulating from outdated systems and quick fixes, poses significant security risks and stifles innovation.  An estimate suggests the cost to address technical debt in the US […]

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Customer Loyalty, Customer Success, Generative AI, Playbook

How to Retain More SaaS Customers in 2024: 5 Key Data-Driven Methods

Generative AI can be leveraged to improve CLTV and drive customr retention. Approaches like churn forecasting, real-time analytics, AI segmentation, NLP, and journey mapping can revolutionize customer retention strategies using data-driven techniques.

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